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Pack for Israel FAQ

Search our Frequently Asked Questions to answer all your questions about Pack for Israel. Whether you have questions about ordering, school deliveries, shipping, or anything else, you'll find the answers here. If you still can't find what you're looking for, please feel free to contact us.

Shopping

What do you sell on Pack for Israel?

Pack for Israel is a family-run online store that offers everything you need for your GAP year in Israel under one roof. We sell all the items you need in your dorm: bedding, towels, laundry accessories, small appliances, toiletries, storage solutions and more.

We pride ourselves on high quality goods and competitive fair prices while giving GAP year parents and students a seamless and hassle-free shopping experience. 

Why should I order from Pack for Israel?

Pack for Israel was created specifically to help GAP year students and their families prepare for life in Israel.

Unlike a general retailer, we coordinate deliveries directly with schools and programs, stock products that are ideal for student dorm rooms, and can hold orders until students arrive in Israel. We also provide ongoing support throughout the year, so if your child needs something after arriving, we're here to help.

Our goal is to make preparing for a year in Israel simple, convenient and stress-free.

I'm not going on a GAP year program. Can I still order from Pack for Israel?

Absolutely! You don't need to be part of a school or GAP year program to order from us. We deliver to any address in Israel. Simply choose Private Deliveries in your cart and enter your delivery address during checkout.

I'm making Aliyah. Can I place my order before I arrive in Israel?

Yes! You can place your order before moving to Israel. Simply choose Private Deliveries in the cart, enter your new Israeli address, and select your preferred delivery date. We'll hold your order until you're ready to receive it and schedule delivery as close as possible to your arrival.

Ordering

When is the best time to place my order?

Whenever you're ready! Our warehouse is fully stocked before the GAP year season begins, so you can shop whenever it's most convenient for you.

Some families like to order early so they can check it off their to-do list, while others prefer to wait until closer to departure. Either way is perfectly fine - we're equipped to receive orders throughout the season and will hold your order until it's time for delivery.

To give us enough time to prepare your order and include it in your program's first scheduled delivery, we recommend placing your order at least 5 business days before your child's arrival in Israel.

If you're ordering less than 5 business days before arrival, we'll do our best to include it in the first school delivery whenever possible.

If you're unsure whether there's still enough time, feel free to contact us before or after placing your order. We'll be happy to let you know whether we expect your order to be included in the first delivery.

 Can I edit or cancel my order?

Absolutely! If you need to make a change to or cancel your order, simply contact us as soon as possible.

If you'd just like to add more items to your order, there's no need to make any changes. Simply place a new order using the same name, and we'll combine your orders for delivery whenever possible.

If there are more than 10 days before your delivery date, we're usually able to make changes or cancellations without a problem.

If your delivery is less than 10 days away, your order may already be in the process of being packed or scheduled for delivery. We'll always do our best to accommodate your request, but we can't guarantee that changes or cancellations will still be possible. Please contact us anyway, and we'll see what we can do.

I've already placed my order. Can I add more items?

Absolutely! Simply place another order using the same name, and we'll combine your orders for delivery whenever possible.

Can I still order items for my child after they arrive in Israel?

Absolutely! We're open year-round, so you can place an order whenever you need to.

Many families place a second order after their child arrives if they realize they've forgotten something or discover they need additional items. Whether it's a fan, storage drawers, extra bedding or anything else, we'll happily deliver it to them.

What happens if my child doesn't end up going to Israel?

If your child is unable to attend their program in Israel for any reason, we'll give you two options:

  • Receive a refund for the full amount of your purchase.
  • Donate your order to Israelis in need who could benefit from the items.

Depending on the circumstances, a small cancellation fee may apply to cover handling costs.

How do I apply a discount code?

You can enter your discount code in the cart or at checkout. If you're having trouble applying your code, please contact us and we'll be happy to help.

Can I combine two discount codes?

You can only use one discount code for each order.

Does putting an item in the cart reserve it?

Items are only reserved once the purchase has been completed.

I haven't received my order confirmation from your site. What should I do?

If you have not received an email from us confirming your purchase, please let us know immediately via our contact form with your full name and shipping address, and we will help to sort this out quickly.

Sometimes our emails may end up in your spam/junk or other folders and we suggest you check them before contacting us.

School & Program Deliveries

How do I select my school or program for delivery?

When you're ready to check out, click School or Program Delivery in your cart and select your school or program from the list.

If your school or program isn't listed, simply choose Private Deliveries instead and enter your school's address manually.

Do I need to know my school's address?

No. If your school or program is listed, you do not need to enter the address.

We already have the delivery information and coordinate directly with your school or program, so all you need to do is select it from the list.

What if my school or program isn't listed?

No problem! Simply choose Private Deliveries in your cart and enter your school's address manually during checkout.

We'll deliver your order directly to the address you provide and we will coordinate with the school before delivery.

Can I choose an exact date for delivery?

During checkout, you'll be asked to select your preferred delivery date.

We'll do our best to deliver as close to that date as possible, but we can't guarantee delivery on an exact day.

For School or Program Deliveries, the date you select helps us understand when your child will be arriving in Israel. We coordinate directly with each school or program to schedule the first delivery at a time that's convenient for them, so your order is ready when students arrive.

For Private Deliveries, your preferred delivery date lets us know whether we should hold your order until you're in Israel or available to receive it. We'll do our best to schedule delivery as close as possible to your requested date.

How do I know my order will be waiting at my child's school when they arrive?

We work directly with schools and programs to coordinate deliveries before students arrive.

As long as your order is placed at least 5 business days before your child's arrival in Israel, we schedule it to be included in your program's first delivery. Our team coordinates directly with each school or program to deliver orders at a time that's convenient for them to receive and distribute the packages, so your child's order will be waiting for them when they arrive.

If your order is placed less than 5 business days before arrival, we'll do our very best to include it in the first delivery whenever possible. If you're unsure whether there's still enough time, feel free to contact us.

What if I miss the recommended ordering deadline?

We recommend placing your order at least 5 business days before your child's arrival in Israel to give us enough time to prepare your order and include it in your program's first scheduled delivery.

If you're ordering closer to your child's arrival, don't worry, we'll do our very best to include it in the first delivery whenever possible.

If you're unsure whether there's still enough time, feel free to contact us before or after placing your order. We'll be happy to let you know whether we expect your order to be included in the first delivery.

Shipping

 Do you offer free Israel shipping?

We offer FREE standard shipping on orders of $150 or more.

Orders under $150 are charged a flat shipping fee of $11.95.

If you require expedited shipping, please contact us and we'll do our best to accommodate your request.

For deliveries to the Old City of Jerusalem, there is no surcharge for group deliveries when students arrive at the beginning of the year. For private or top-up orders after their arrival, a $30 delivery surcharge applies.

 Do you ship to the Old City, Jerusalem?

Yes of course we deliver to the Old City! There is no surcharge for group deliveries when students arrive at the beginning of the year. For private or top-up orders after their arrival, a $30 delivery surcharge applies.

Is there anywhere in Israel you don't deliver to?

Nope! We deliver throughout Israel - to schools, yeshivot, seminaries, apartments, private homes, hotels and more. Whether your destination is a major city or a small community, in the north, south or anywhere in between, we'll deliver your order anywhere in Israel.

 Do you ship outside Israel?

We only ship within Israel

 Where do you ship from?

Our products are located in our warehouse in Bet Shemesh, Israel and we ship from there.

How long does delivery take?

Private Deliveries are typically made within 5 business days (excluding Fridays and Shabbat), although we always try to deliver sooner.

Deliveries to more remote areas, such as Tzfat, Retamim, Hodayot, Eilat and Ma'ale Gilboa, may take a little longer.

School or Program Deliveries are coordinated directly with each school and scheduled around students' arrival dates rather than standard shipping times.

If you need your order sooner, expedited shipping options may be available. Please contact us if you are interested.

For more information see our Shipping page.

Support

My child can't find their package. What should they do?

First, have them review our Package Pickup Guide, which includes a short video and helpful tips on how to find their packages.

If they still can't locate everything, they should speak to their madrich/madricha or the school office. Packages are often placed in a centralized pickup area, and the staff may know if additional deliveries are expected.

If the package still can't be found, please contact us, and we'll be happy to help track it down.

My order arrived damaged or something is missing. What should I do?

Please contact us and accept our sincerest apologies. We'll work quickly to replace the missing or damaged item or arrange a refund if appropriate.

What if I have another question?

We're here to help! If you can't find the answer you're looking for, please don't hesitate to contact us by email or WhatsApp. We'd be happy to answer your questions and help you prepare for your child's year in Israel.

About Pack for Israel

Who is Pack for Israel?

Pack for Israel is a family-owned business founded by Melissa and Gaby to make preparing for a GAP year in Israel easier and less stressful.

We've helped thousands of families by providing high-quality essentials that are delivered directly to schools, programs and homes throughout Israel, so students can arrive with everything they need waiting for them.

How is Pack for Israel connected to Pack for Camp?

Pack for Israel and Pack for Camp are sister companies, both founded and owned by Melissa and Gaby.

Pack for Israel helps families prepare for GAP year in Israel by providing everything students need waiting for them when they arrive.

Pack for Camp serves families across the U.S., offering everything needed for summer camp, including trunks, bedding, towels, laundry supplies, toiletries, storage solutions, name labels and more. Pack for Camp also offers program apparel, travel bags and accessories for many GAP year programs.

Although the two websites serve different needs, they share the same commitment to making packing easier for families.

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Get in touch

Have questions about your order, or a general enquiry?