FAQ

Shopping on our Website

What do you sell on Pack for Camp - Israel?

Pack for Camp - Israel by Murray the Sockman is a family-run online store that offers everything you need for your GAP year in Israel under one roof. We sell all the items you need in your dorm: bedding, laundry accessories, toiletries, storage solutions, exercise equipment and more.
We pride ourselves on high quality goods and competitive fair prices while giving GAP year parents and students a seamless and hassle-free shopping experience.

Can I order by phone?

Sure! Just give us a call at 516-986-8605. If we don't answer, please leave a message and we will return your call as soon as we can (usually within 24 hours).

How do I apply a discount code?

You may enter your discount code in the cart or at checkout.

Can I combine two discount codes?

You can only use one discount code for each order.

Does putting an item in the cart reserve it?

Items are only reserved once the purchase has been completed.

I have not received shipping confirmation from your site. What should I do?

If you have not received an email from us confirming your purchase, please let us know immediately via our contact form with your full name and shipping address, and we will help to sort this out quickly.

Sometimes our emails may end up in your spam/junk or other folders and we suggest you check them before contacting us.

Can I edit or cancel my order?

If you need to make a change to or cancel an order please contact us. If there is more than a week before your delivery date, there is no problem making a change. If there is less than a week before your delivery date, we cannot guarantee that we can change or cancel your order.

Do you offer free Israel shipping?

YES! We offer FREE standard shipping on orders of $99 or more. Our flat rate shipping is $10.95 for orders under $99.

Do you ship outside Israel?

Our collection ships only to Israel.

How long will it take to receive my order?

We coordinate delivery date and time to seminaries, yeshivas and other programs directly with the institution (at the start of the program).

For orders during the school year and to private addresses, we generally process your order within 24 hours of receipt. This can be delayed on weekends and holidays, or by other unforeseen circumstances.

Standard shipping generally takes up to 10 days and we do our best to get the orders out much sooner than that!

Expedited shipping options exist. Please contact us for options.

For more information see our Shipping page.

My child can't find his/her package. What should I do?

First, please contact the staff at the program to see if they can help. Often packages are placed in a centralized location for pickup.

You can also contact us at anytime to try and help pinpoint your package's location.

My order arrived damaged or something is missing. What should I do?

Please contact us via our contact form and accept our sincerest apologies. We will replace or refund the item immediately.

Where do you ship from?

Most of our products are located in our warehouse in Modiin, Israel. Specific products are shipped by our partners.

How can I sign up for your newsletter?

Click on the "Newsletter Signup" button on the upper left side of the home screen and enter your email.

How do I register for an account on your website?

Click on the "Account" button on the right side of the top menu bar and follow the instructions.

Alternatively, you may register at checkout.

Can I reach you by phone?

Our phone number is 516-986-8605. If we don't answer, please leave a message and we will return your call, usually within 24 hours.

How are you connected with Pack for Camp?

Both website are owned by us - Melissa & Gaby.

Pack for Camp is the complementary site of Pack for Camp - Israel - and offers air travel bags and accessories, program swag and more. Pack for Camp ships to the US and Canada.

Pack for Camp also offers everything you need for summer camp under one roof. We sell all the items you expect to find on a camp packing list: soft trunks, name labels, bedding, laundry accessories, toiletries, storage solutions and more.

Additional questions or technical difficulties

If you have any questions that aren't covered here or are experiencing any technical difficulties, please submit our contact form and we will respond as soon as possible.

Contact support

Your Email*
Your Name
Order Number
Message*